Four Questions to Ask Your Emergency Water Removal Company

When you are experiencing a water emergency, there isn’t a lot of time to waste. The longer the water and damage sit inside your home, the harder it’s going to be to get rid of the problems. Working quickly is essential, but how do you know that you’ve selected the right emergency water removal company? In today’s blog, we’ll look at four important questions to ask before you sign on the dotted line.

Emergency Water Removal Question #1: How Experienced Are You?

The first question to ask is a simple one: how long have your team members been doing this work? Longevity means a lot to customers, especially when it comes to trust. Years of service also mean years of experience handling a variety of unique situations. In the case of D.O.N.E. ATL, our team of water removal experts has been handling home restoration projects for over a century.

Question #2: Who Will Be Working on My Home?

The second question to have answered involves the professionals who will complete the work on your home. At D.O.N.E. ATL, the team that arrives to start the job is the same team that will finish it. Each crew that we send out is focused on one job at a time, every single time. This provides each homeowner with a level of consistency that is unmatched. It also makes it easier for the customer to get to know our professionals–this means a closer connection and solid communication.

Emergency Water Removal Question #3: How Will You Protect My Property?

The third concern to have addressed has to with responsibility and safety. When our team arrives to address your repair needs, we get to work quickly but carefully. Before any work begins, we will assess the work area and take care to protect your home and belongings. Whether this means moving furniture, putting plastic down to cover sensitive surfaces, or simply locking up when we’re done for the day, we will do what’s right to keep your home safe and secure.

Question #4: What Happens If We Disagree or Are Dissatisfied with the Work?

The fourth concern that you need to have addressed involves the most important aspect: satisfaction. At D.O.N.E. ATL, we pride ourselves in a job well done to the customer’s satisfaction every single time. If a problem arises, we will do what we can to make it right. Mistakes happen and we believe in fixing them. We want happy customers to return to normal in beautifully restored homes.

Got More Questions? Let Us Know!

Now that we’ve answered a few of the most common questions, we’re ready to move forward with your emergency water removal needs. If you have other questions, don’t waste another moment wondering. Contact us today!


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